Privacy Policy

Last Updated: 15 May 2023

Welcome to Pooly Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hottubsaccessory.com and make purchases from our store.

By accessing our website and using our services, you consent to the practices described in this Privacy Policy. Please read this document carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact details (name, email address, phone number)
• Billing and shipping addresses
• Payment information (credit/debit card details, PayPal account information)
• Purchase history and preferences

Technical Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites or search terms

Communications

• Correspondence with our customer service team
• Product reviews and feedback
• Survey responses (if participated)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for hot tub and pool accessories
• To communicate with you about your orders, account, or inquiries
• To provide customer support and respond to your questions
• To improve our website, products, and services
• To personalize your shopping experience and recommend products that may interest you
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms and conditions

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: Processing necessary to fulfill orders and provide requested services
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and marketing
• Consent: Where we have obtained your explicit consent for specific processing activities
• Legal obligation: Processing necessary to comply with our legal obligations

4. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, including:

• Payment processing (Visa, MasterCard, JCB, PayPal)
• Order fulfillment and shipping
• Website hosting and maintenance
• Marketing and analytics

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

5. International Data Transfers

As we serve customers globally (excluding parts of Asia and some remote areas), your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We ensure appropriate safeguards are in place to protect your personal information, including implementing standard contractual clauses approved by the European Commission or other legally acceptable mechanisms to ensure adequate protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Our security measures include:

• SSL encryption technology to protect data transmission
• PCI DSS compliant payment processing
• Regular security assessments and monitoring
• Limited access to personal information on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request the temporary suspension of processing of your personal information
• Data Portability: The right to request the transfer of your personal information to another organization
• Objection: The right to object to processing of your personal information
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Used to recognize you when you return to our website and to personalize content
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

10. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry within 30 days.