FAQ

What types of products do you offer?

We specialise in premium pool and hot tub accessories including chemicals (chlorine, bromine, clarifiers), cleaning tools, filters, covers, cover lifters, aromatherapy products, and maintenance equipment from collections like Freeflow and Limelight.

Are your chemicals safe for all hot tub types?

Yes, our range of chemicals including our ‘No Scale & No Foam’ products are formulated to be safe for most hot tub systems. Always check your manufacturer’s guidelines and feel free to contact us for specific compatibility advice.

Do you have hot tub covers in stock?

Yes! We proudly offer a selection of ‘Hot Tub Covers – In Stock’ for immediate dispatch, along with protection bags and caps to keep your cover in optimal condition.

What delivery options do you offer?

We provide two convenient shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

How long does order processing take?

We process all orders within 1-2 business days before dispatch. You’ll receive a confirmation email once your order is on its way.

Do you ship worldwide?

We proudly serve customers globally, though we currently exclude some parts of Asia and a few remote areas due to logistical constraints. Contact us to confirm delivery to your location.

Can I track my order?

Yes! Once your order is shipped, we’ll email you a tracking number so you can monitor your package’s journey to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If anything isn’t quite right with your order, please contact us at [email protected] and we’ll guide you through the simple return process.

How are fragile items like chemicals packaged?

We take extra care with fragile items, using secure packaging materials to prevent damage during transit. All products are carefully packaged to arrive in perfect condition.

What if my product arrives damaged?

In the rare event that items arrive damaged, please contact us immediately at [email protected] with details and photos. We’ll quickly arrange a replacement or refund.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders more easily and receive updates on new products and promotions.

Who should I contact for product advice?

Our team of pool and hot tub experts is always happy to help! Contact us at [email protected] for advice on product selection, compatibility, or maintenance tips.