At Pooly Shop, we understand that receiving your pool and hot tub accessories promptly and in perfect condition is an essential part of your relaxation journey. That’s why we’ve designed a delivery process that’s as reliable and hassle-free as our products. Whether you’re stocking up on chlorine, treating yourself to a new hot tub cover, or adding a touch of aromatherapy to your spa experience, we ensure your orders are handled with care and delivered efficiently across the globe.

Our Delivery Options

To cater to your needs, we offer two convenient shipping methods:

  • Standard Shipping: For those who want their items a little quicker, we use trusted carriers like DHL or FedEx. This option costs £12.95 and delivers within 10-15 days after dispatch. Perfect for when you need those essential chemicals or maintenance tools without delay.
  • Free Shipping: For orders over £50, we provide free shipping via EMS. This economical choice delivers within 15-25 days after dispatch, ideal for larger orders like covers, filters, or cleaning tools where you can plan ahead and save.

Processing and Delivery Times

We know you’re eager to get your products, so we work diligently to process all orders within 1-2 business days. Once your order is on its way, you can expect:

  • Standard Shipping: 10-15 days delivery after dispatch.
  • Free Shipping: 15-25 days delivery after dispatch.

Please note that delivery times may vary slightly depending on your location and any unforeseen circumstances, but we strive to keep things on track for you. Our team based in Stirling oversees every shipment to ensure smooth transit from our warehouse to your doorstep.

Shipping Regions

Pooly Shop proudly serves customers worldwide, bringing top-quality pool and hot tub care to your home. However, we currently exclude deliveries to some parts of Asia and a few remote areas due to logistical constraints. If you have any questions about shipping to your specific location, feel free to reach out to our customer service team.

Tracking Your Order

Once your order is shipped, we’ll provide you with a tracking number via email. This allows you to monitor your package’s journey and anticipate its arrival, so you can plan your pool or hot tub maintenance with ease.

Important Notes

  • All delivery times are estimates and may be affected by factors beyond our control, such as customs processing or weather conditions.
  • For orders under £50, standard shipping fees apply to ensure reliable and timely delivery.
  • We package all products securely to prevent damage during transit, especially fragile items like chemicals or floating dispensers.

Returns and Delivery

If anything isn’t quite right with your delivery, remember that we offer a 15-day return policy from the date of receipt. Just contact us at [email protected], and we’ll guide you through the simple process. Your satisfaction is at the heart of what we do.

Thank you for choosing Pooly Shop for your pool and hot tub needs. We’re here to make every aspect of your water care effortless—from browsing our curated selection to enjoying fast, reliable delivery. Here’s to clearer water, warmer moments, and easier maintenance!

Warm regards,
The Pooly Team